These systems offer features such as call routing, voicemail-to-email transcription, and video conferencing, enhancing productivity and collaboration. For smaller businesses, cloud-based phone systems provide scalability and flexibility, allowing companies to easily add or remove lines as their needs change. In the tourism-heavy Mystic area, for instance, SolveForce has helped seasonal businesses implement cloud phone systems that can be scaled up during peak seasons and down during quieter periods, optimizing costs and efficiency.